Your Questions, Answered

We put every price in writing before a single tool comes out, covering labour, materials, testing and the compliance paperwork. Should something genuinely unforeseen show up mid-job, we pause, walk you through it and confirm the extra before touching anything further.

There's no call-out fee just to have a look, so you're never paying to find out what a job costs. Once you accept the price, that's what lands on the invoice, with nothing extra tacked on.

It comes straight off whatever we quote for the first job you book with us, from a safety switch upgrade to a full switchboard replacement. There's no catch and nothing extra to sign up for; it just reduces the fixed price we've already quoted you in writing.

Payment happens once you've seen the finished job and you're satisfied with it, against the price we agreed before anything started. We don't add travel time, parking or surprise line items to the invoice afterwards.

No, and this one isn't negotiable: DIY electrical work is illegal in NSW without the right licence, full stop. Notifiable work has to be carried out by someone licensed and finished off with a certificate of compliance lodged with NSW Fair Trading.

Clipsal and Hager cover our switchgear, and lighting runs through SAL or Beacon Lighting rather than whatever's cheapest that week. Premium gear costs a little more up front and causes a lot fewer problems down the track.

It's the Australian wiring standard, the rulebook that sets out safe cable sizing, circuit protection and safety switch requirements for every job. Every licensed electrician works to it, whether or not that particular job needs a compliance certificate.

A safety switch (RCD) monitors the circuit and trips the power the instant current starts leaking where it shouldn't, well before that becomes a serious shock. Plenty of older homes have some circuits covered and others missed, so it's worth having them checked.

Sparking outlets, a burning smell, exposed wiring or the power cutting out across the whole house are genuine emergencies and get priority. If a circuit trips over and over with no obvious cause, that counts too, so call us instead of resetting it again and again.

Call (02) 9538 7356 and you'll speak with someone on our team directly, no automated queue or call centre menu. We'll take a few details about the job and book you in for a time that suits.

It's often same or next day, though a very busy week can push that out a little. A genuine emergency moves straight to the front, triaged over the phone before anyone heads out.

First we work out what the job needs and find a time that suits, then confirm it before we hang up. On the day you get a fixed written quote before anything starts, and photos plus a compliance report once it's finished.

Streets like Boundary Street have the same mix of Federation homes mid-renovation you'll find right across Roseville, which often means stripping out original circuits entirely rather than patching around them. We take on strata jobs too, when they come up, working around whatever access the building needs.

Roseville's housing runs from Federation cottages built in the 1890s through to Californian bungalows from the 1920s and 1930s, plenty of them still on their original blocks. A good number still carry the original ceramic fuse switchboards from when they were built, which is usually the first thing we flag.

Renovation activity across the heritage housing stock here tends to spike in certain seasons, and we handle everything from a straightforward switchboard upgrade to a full rewire mid-job. A brand-new circuit goes in to current standard regardless, same as anything we touch on a renovation.

We cover Roseville and the rest of Ku-ring-gai on a regular run, not just passing through for one job then gone. That means knowing the difference between a double-brick 1920s place and a newer build before we even open the switchboard.